Terms of use

DesignKraft maintains the https://design-kraft.com website (“site”). The following are the terms of use that govern the use of the site (“Terms of Use”). By using the site, you agree to be bound by these Terms Of Use and the DesignKraft privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the site. DesignKraft reserves the right to change these Terms of Use at any time, effective immediately upon posting on the site. We encourage our visitors to review this page frequently. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms Of Use, DesignKraft may terminate your use of the site, bar you from future use of the site, and/or take appropriate legal action against you.

United Arab Emirates is our Country of Domicile

DesignKraft controls this site from the U.A.E. DesignKraft makes no representation that this site is appropriate for use in other locations. If you use this site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.

Any dispute or claim arising out of or in connection with this site shall be governed and construed in accordance with the laws of UAE.

We will not trade with or provide any services to OFAC and sanctioned countries.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

User is responsible for maintaining the confidentiality of their personal account.

Terms of sale

DesignKraft accepts payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currencies). All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorised officer of DesignKraft. All refunds will be made onto the original mode of payment.

All prices shown on the website are inclusive of VAT. VAT will be outlined on purchase invoices to all orders in accordance with UAE Federal Tax Authority guidelines.

The images on our site are for the purpose of illustration only. We aim to showcase images of our pieces that are true to reality, however we cannot be held liable for any slight change in colour or tone from viewing on any digital screen which may augment them.

Shipping and returns

Delivery/Shipment Policy

We deliver across the UAE and internationally. From time to time we may use a third party delivery provider depending on the item you have ordered.

All prices shown on our website are final. Delivery rates are calculated at checkout and vary depending on the category of product you are selecting. 

Delivery timeframes will vary depending on whether you’re purchasing our custom furniture pieces or from our commercial collection. Exact delivery timeframes can be shared via email or once an order is placed. 

Our made to order furniture pieces take up to 3 weeks after confirmed, and our pieces from our existing collection take 5-7 days if in stock.

Unfortunately, we cannot be held responsible for any late deliveries due to unforeseen circumstances, natural disasters or government regulations such as enforced mourning periods.

We will contact you at least two days in advance to schedule your delivery and agree on a 3-hour window of time in which to deliver and install your items.

It is your responsibility to make sure that you have adequate approvals or permits for the delivery of your pieces, along with the correct space for the delivery of your items, inclusive of ensuring the product will fit through all necessary doors and lifts.

DesignKraft will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Upon order, payment confirmation will be sent via email to your registered email address.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Refund & Cancellation Policy

Once an order has been confirmed and the transaction has been processed, we cannot accept any cancellations of the order.

We do not offer returns on any products across our site. Each piece is bespoke, and made to order, meaning we have purchased the materials and our craftsmen have already been hard at work making your piece.

Therefore, please make sure you have checked all sizes and materials where needed, to ensure you are going to be 100% happy with your piece.

If a product or piece has one or more of the following issues, we will offer immediate resolutions on a case by case basis, and in a timely manner. We know what it’s like not to be satisfied.

  • The wrong product was sent to you.
  • The product is defective.
  • The product has arrived to you damaged.

Each order that leaves our warehouse undergoes a complete inspection so that it arrives to you safely and happy. If you believe the product is defective or was damaged in shipping, photographs must be taken and shared with us immediately. If this is the case, you are within your rights to refuse the product.

Our products are made to order and due to the construction time and unique characteristics of these items, they are not returnable once an order is considered final.

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